Frequently asked questions
Answers to common questions about RefurbCertified certification, audits and verification.
Who can apply for RefurbCertified certification?+
Any organisation involved in refurbishing, reselling or distributing refurbished electronic devices may apply, subject to meeting eligibility criteria.
How long does certification take?+
Typical timelines range from 4 to 8 weeks depending on audit scheduling and documentation readiness.
How long is a certificate valid?+
Certificates are valid for two years, subject to ongoing compliance and successful renewal audit.
Can consumers verify a certificate?+
Yes. Anyone can verify an active certificate using our public registry at /verify.
What happens if an audit fails?+
Organisations receive detailed findings and may reapply after addressing non-conformities.
Is RefurbCertified recognised internationally?+
RefurbCertified is designed as an international standard and is increasingly referenced by buyers and marketplaces globally.