Independent audit
Audit process
Detailed steps, required evidence and possible outcomes of a RefurbCertified audit.
Every RefurbCertified audit follows the same documented process regardless of applicant. Auditors are accredited, independent and receive no remuneration linked to audit outcome.
Transparent findings
Applicants receive a detailed report with per-criterion scores, evidence reviewed and recommendation. Favourable and unfavourable decisions are explained in writing.
Overview
A full audit covers all ten standard criteria. Typical duration is 1–3 days depending on organisation size, plus prior document review.
Audit phases
Application acceptance
Eligibility check and assignment of an independent auditor — with no commercial link to the applicant.
Preparation
Audit window scheduling, required document list and secure auditor portal access.
Document review
Policy and evidence analysis before operational audit. Additional requests if needed.
On-site / remote audit
Direct evaluation of operations, staff interviews and on-the-ground evidence verification.
Report & recommendation
Auditor produces a scored report with APPROVE, REJECT or NEEDS_MORE_INFO recommendation — no final decision.
Committee review & decision
Certification committee reviews the file and decides. Applicant is notified in writing.
Evidence examined
- Quality manuals, test procedures and control records
- Data erasure certificates or erasure logs
- Warranty, returns and terms of sale policies
- Parts traceability registers and repair files
- Legal registration and tax compliance evidence
- On-site or video tour of testing, storage and shipping areas
Possible outcomes
- Approval — score ≥ 70, no open major non-conformity
- Request for more info — insufficient evidence, response deadline set
- Rejection — insufficient score or unresolved major non-conformity
- Post-certification suspension — if non-conformity detected later
Typical timelines
From submission to decision: 4–8 weeks on average, depending on document responsiveness and auditor availability. Exact timelines are communicated at each stage.